Shipping & Storage

Delivery options

Checkout shows only the options that can genuinely reach your address, each with its dispatch day and expected arrival day for an order placed right now. Refrigerated Courier and Sydney same-day delivery are free on every order of $199.95 or more, otherwise a flat $39.95. Express Delivery, offered wherever we reach you the next business day, is $39.95, or free on every order of $299.95 or more where Refrigerated Courier is not offered. Weekend Urgent Delivery in Sydney is a flat $149.95. Nothing else is added at checkout: no handling fee, no packaging fee, no packing surcharge.

Checkout marks the option we recommend for your address with a star. Across much of Sydney that is same-day delivery, so your caviar is in your fridge tonight. Everywhere else it is Refrigerated Courier.

Refrigerated Courier (transit in refrigerated trucks)

The best way to receive caviar. Your order travels in refrigerated trucks, from our door to yours, by road freight.

Order by Monday 3pm AEST and it is dispatched the next day, Tuesday. Sydney metro, the Blue Mountains, the Central Coast, Newcastle and the Hunter, Wollongong, the Southern Highlands, Goulburn, Canberra, Batemans Bay, Port Macquarie, Coffs Harbour, Dubbo and the Central West are delivered between Wednesday and Friday of that week. Melbourne metro and Brisbane metro arrive on the Friday by weekly refrigerated linehaul. Outer areas served from the Melbourne and Brisbane depots, such as Geelong, Ballarat, Bendigo, Shepparton, the Mornington Peninsula, the Yarra Valley, Gippsland, the Gold Coast, the Sunshine Coast, Toowoomba, Lismore, Tweed Heads, Hervey Bay and Bundaberg, are delivered on their next scheduled run after that Friday, which can be the following week. Checkout shows the exact dispatch and arrival days for your suburb. Orders placed after the Monday cut-off are dispatched the following Tuesday. For example, an order made at 6pm on Thursday 12 November is dispatched on Tuesday 17 November, for delivery in Sydney between Wednesday 18 and Friday 20 November.

Please provide accurate details when ordering. Your mobile number is used for SMS alerts about your scheduled delivery, so it must be a mobile, not a landline, and your address must be correct for the driver to find you.
We cannot edit or change the delivery address once your order has been dispatched.
We cannot deliver to PO Boxes. Please provide a street address only.
Houses, units and apartments are all fine. Please make sure there is a safe, shaded place to leave your order in case you are not available on the delivery day.

Sydney same-day by GoPeople

Across our Sydney courier zone we deliver same day by 5pm, Monday to Friday, for orders placed before 12pm AEST. Order after 12pm and your tins go out on the next delivery day. Same-day is $39.95, free on orders of $199.95 or more, and offered where our courier can reach you directly.

Weekends: order before 12pm AEST on a Saturday or Sunday and Urgent Delivery brings it to you the same day by 5pm for a flat $149.95. It only appears at checkout on the weekend itself, and the normal Monday same-day run is offered beside it at the usual price. After 12pm, your order goes out on Monday.

Express Delivery (isothermal packaging with ice packs): next business day

Wherever our network reaches your suburb in one business day from our cold room, in every state, your order can also travel by StarTrack Premium Express through MailPlus, dispatched Monday to Wednesday, for $39.95, free on orders of $299.95 or more where Refrigerated Courier is not offered. The parcel is sent for next business day delivery, and checkout shows a one to three business day arrival window to allow for delays. We only sell this option to suburbs reached in one business day from our cold room. If your suburb is not one of them, checkout will not offer it, because a tin that arrives late is not a tin we are willing to send you. Where Refrigerated Courier or same-day delivery is available, checkout recommends those and Express Delivery is there as the alternative.

Order before 10am AEST and your tins leave that day. Orders placed after Wednesday 10am are held in our cold room and are first out the following Monday, so caviar never sits in a depot over a weekend. We do not dispatch or deliver on public holidays.

Hand-delivered by a co-founder

For the moments that cannot wait, one of our two co-founders brings your order to you in person, any day of the week, for a flat $2,000. Within about 80 km of our Sydney cold room it is driven to your door and handed over by 5pm the same day when the drive still fits, otherwise the next day. Further afield it flies on the next available Qantas flight: orders placed before 9am AEST are delivered the same day by 5pm, and later orders the next day by 5pm. This option appears at checkout whenever it can reach you in time and same-day courier delivery is not available for that day.

Delivery updates and unattended orders

Every delivery option sends its updates by SMS, so please give a mobile number at checkout, not a home phone or landline.

We are not responsible for any damage caused by an order being left unattended at the premises. If you are not available, please arrange for someone to collect it as soon as it is delivered. Caviar needs to be refrigerated.

Packaging

Same-day and Express Delivery orders leave our cold room in isothermal packaging with ice packs (a thermal-lined box with a wool liner and gel ice packs), built for an overnight transit, which is why we only send Express to suburbs we can reach the next business day and never ship it into a weekend. Refrigerated Courier orders travel in refrigerated trucks the whole way. Put your tins in the back of the fridge as soon as they arrive.

Tracking

Every order is tracked, and you receive delivery updates by SMS to your mobile. Every order leaves the KHAVIYAR caviar cold room at 24/10 Anderson St, Banksmeadow NSW 2019.

Storage

Put the tins in the back of your fridge as soon as they arrive, never the freezer. Freezing ruptures the pearls and you get the flavour back as a paste.

Once opened, keep the tin inside a sealed airtight container in the fridge, press the surface flat with the back of a spoon before you close it, and finish it within 24 to 48 hours. Serve the tin on crushed ice and use a mother of pearl spoon, because metal dulls the flavour the moment it touches the roe.